Resolved -
This incident has been resolved.
All systems fully operational.
Mar 23, 14:00 EDT
Monitoring -
All services are now successfully processing orders and injecting to the POS.
We continue to closely monitor system performance and confirm all systems are fully operational.
Mar 23, 13:21 EDT
Update -
Further signs of recovery are showing that first-party orders are starting to successfully flow through to the POS.
We continue to closely monitor that the fix is consistent across all customers and third-party marketplaces.
Mar 23, 13:15 EDT
Identified -
The issue has been identified and a fix has been implemented.
We are showing rapid signs of recovery of first and thrid-party order processing.
Mar 23, 13:08 EDT
Update -
We are continuing to investigate this incident. At this time it is recommended to disable 3rd-party ordering integrations to avoid guest confusion on site as these orders will not be injected to the POS.
Mar 23, 12:50 EDT
Investigating -
We've identified an issue wherein guests are currently unable to place orders on web ordering platforms, mobile apps, and aggregation due to pricing validation errors. We are actively working on a resolution.
Mar 23, 12:22 EDT