Update - Deliverect team identified the cause of the incident and applied a fix.
We will continue to monitor and provide regular updates on the progress made and notify you when services are fully restored.
Oct 04, 2023 - 16:28 EDT
Update - Update:
Deliverect team has identified the issue but can confirm that now all processing activities are back to normal. As a way to improve order processing performance, the menu-push feature has been paused until further information about its impact on the order flow.
We will provide regular updates on the progress made and notify you when services are fully restored.
Oct 04, 2023 - 14:37 EDT
Monitoring - A service incident at Deliverect is currently experiencing some outages, including some of Lunchbox's Integrations.
This disruption may lead to order processing delays and limited functionality.
Our team is actively monitoring the situation at Deliverect to keep you informed as to the resolution of the issue.
Resolved -
Over the past few days, our iOS apps have been deployed across all our partners and are approved by Apple. The issue is now resolved.
All patrons are advised to update to the recent version of the app to avoid any issues with QR code payment options.
Sep 29, 11:40 EDT
Identified -
A small group of users who upgraded to iOS 17.2 are experiencing a cut-off QR code in their app. It is not affecting all customers, but Lunchbox is being proactive by informing you beforehand. In the interim, please use other payment options available via the app.
Lunchbox is releasing app updates today to counteract the limited issue. We will keep you informed once the app update has been approved by Apple and is available for download.
Sep 26, 10:54 EDT