Update - Deliverect team identified the cause of the incident and applied a fix.

We will continue to monitor and provide regular updates on the progress made and notify you when services are fully restored.

Oct 04, 2023 - 16:28 EDT
Update - Update:

Deliverect team has identified the issue but can confirm that now all processing activities are back to normal.
As a way to improve order processing performance, the menu-push feature has been paused until further information about its impact on the order flow.

We will provide regular updates on the progress made and notify you when services are fully restored.

Oct 04, 2023 - 14:37 EDT
Monitoring - A service incident at Deliverect is currently experiencing some outages, including some of Lunchbox's Integrations.

This disruption may lead to order processing delays and limited functionality.

Our team is actively monitoring the situation at Deliverect to keep you informed as to the resolution of the issue.

The status of the Deliverect incident can be monitored here:
https://status.deliverect.com/

We will provide regular updates on the progress made and notify you when services are fully restored.

Thank you for your understanding and cooperation.

Oct 04, 2023 - 13:50 EDT
Lunchbox Admin Dashboard
Operational
90 days ago
100.0 % uptime
Today
Lunchbox Online Ordering Operational
90 days ago
99.87 % uptime
Today
Lunchbox 2.0 Apps Operational
90 days ago
100.0 % uptime
Today
Lunchbox 1.0 Apps Operational
90 days ago
98.98 % uptime
Today
Lunchbox 2.0 Web Operational
90 days ago
100.0 % uptime
Today
Lunchbox 1.0 Web Operational
90 days ago
100.0 % uptime
Today
Lunchbox 2.0 Catering Operational
90 days ago
100.0 % uptime
Today
Lunchbox 1.0 Catering Operational
90 days ago
100.0 % uptime
Today
Lunchbox In-Store Operational
90 days ago
100.0 % uptime
Today
Aggregation Operational
90 days ago
100.0 % uptime
Today
Toast Operational
Toast Ordering
Operational
Toast Scan-to-Pay
Operational
Toast Scan-for-Loyalty
Operational
Revel Operational
Revel Ordering Operational
Brink Operational
Brink Ordering Operational
DoorDash Drive Operational
DoorDash Drive API Operational
DoorDash Drive Portal Operational
DoorDash Drive Delivery Tracking Page Operational
DoorDash Drive Order Fulfillment Operational
Payment Processing Operational
Stripe API Operational
Customer.io Operational
Customer.io Drag and drop email composer Operational
CDN Gateway Operational
DNS Operational
Customer.io Message Sending Operational
Customer.io Management Interface Operational
Hosting & Infrastructure Operational
90 days ago
100.0 % uptime
Today
AWS US East 1 Operational
90 days ago
100.0 % uptime
Today
AWS US East 2 Operational
90 days ago
100.0 % uptime
Today
3rd Party Integrations Degraded Performance
Deliverect Degraded Performance
Twilio MMS Long Code, North America Operational
Twilio SMS Long Code, North America Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 4, 2023

Unresolved incident: Deliverect Service Incident - Causing Ordering Processing Delays for Integration Partners.

Oct 3, 2023

No incidents reported.

Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023
Resolved - Over the past few days, our iOS apps have been deployed across all our partners and are approved by Apple.
The issue is now resolved.

All patrons are advised to update to the recent version of the app to avoid any issues with QR code payment options.

Sep 29, 11:40 EDT
Identified - A small group of users who upgraded to iOS 17.2 are experiencing a cut-off QR code in their app.
It is not affecting all customers, but Lunchbox is being proactive by informing you beforehand.
In the interim, please use other payment options available via the app.

Lunchbox is releasing app updates today to counteract the limited issue. We will keep you informed once the app update has been approved by Apple and is available for download.

Sep 26, 10:54 EDT
Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023
Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.